Description of goods
We (Rabart Canine) make every effort to provide an accurate description of our goods, including photographs where available. Please ensure that you have read the descriptions before agreeing to purchase.
When making an online purchase, payment is by debit/credit card or Pay Pal.
For any payment received in Euros / US Dollars via Credit Card please be aware that the exchange rate is set by our Credit Card company on the day the payment is taken.
For all stock items our standard delivery aim is 3-7 working days from receipt of completed payment transaction (except outside of mainland UK). As highlighted in our Show Diary at the top of the page we are frequently away at various shows throughout the UK & Ireland. Please be aware that this can delay shipment of orders so please contact us by phone if your order is urgent.
Cancellation / Refunds
You (the customer) has the right to cancel an order via written confirmation within 7 days of receiving the goods. You must then return the goods within 7 days, unused and with their original packaging. Once the goods have checked and are in an acceptable state you will be refunded the purchase price minus a 10% re-stocking fee.
A full refund will only be given if the goods are faulty.
Any breakages or damages deemed to be the result of the customer will be deducted from the total refund/credit.
We DO NOT refund postage (unless the item is faulty or damaged).
Not all of our products are kept in stock as we sometimes order direct from the manufacturer.
If for any reason an item you have ordered is unavailable we will contact you to confirm expected ETAs, discuss an alternative product or refund in full if necessary.
Professional Groomers Discount
To apply for your unique discount code, please apply by sending your details by email to firstname.lastname@example.org . Once verified you will receive a coupon code which can be applied at checkout to receive your 10% discount. Rabart Canine reserve the right to withdraw or suspend a coupon code at any time.
We are more than happy to exchange an item if it is i.e. too small or too big. The item must be returned to ourselves within 7 working days of receipt with details as to why this is being returned (can be via email). We will happily exchange the item provided it is in the same state as when sent out, has clearly only been tried for size and not actually used and in its original packaging (where applicable). You may have an additional amount of money to pay if a larger size costs more and you WILL need to cover the return postage of the exchange from ourselves.
All Returns should be addressed to:
c/o 63 Wareham Grove
No pictures and/or descriptions can be used from this web-site without the written permission from Rabart Canine.
Vat Registration Number GB 879 3431 82